Privacy Policy

PRIVACY POLICY

GRID365, Inc.

Effective Date: January 1, 2026

1. INTRODUCTION

Grid365, Inc., a Texas corporation (“Grid365,” “we,” “us,” “our,” or “Company”), operates Grid365.com and provides managed hosting services, platforms, and related services (the “Services”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

This Privacy Policy explains our practices regarding personal information collection, use, disclosure, retention, and your privacy rights. This policy applies to our website, services, and customer accounts. It complies with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), Children’s Online Privacy Protection Act (COPPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and the EU General Data Protection Regulation (GDPR).

2. INFORMATION WE COLLECT

Information You Provide

  • Account registration (name, email, phone, address, business information)
  • Billing and payment information (credit card, bank account details)
  • Customer support communications (emails, tickets, chat)
  • Website content and files uploaded to the Services
  • Contact forms, surveys, and feedback submissions

Information Collected Automatically

  • IP addresses and device information (browser type, OS, device type)
  • Server logs and technical data (access logs, error logs, performance metrics)
  • Website usage data via Google Analytics and similar analytics tools
  • Cookies and similar tracking technologies
  • Service usage patterns (features accessed, time online, page views)

Information from Third Parties

We may receive information from payment processors, hosting providers, and data verification services to process payments and verify customer identity.

3. HOW WE USE YOUR INFORMATION

  • Providing, maintaining, and improving the Services
  • Processing payments and managing billing
  • Monitoring system performance and troubleshooting issues
  • Providing customer support and responding to inquiries
  • Sending service announcements and important notices
  • Analyzing usage patterns to improve features and services
  • Detecting, investigating, and preventing fraud and abuse
  • Complying with legal obligations and regulatory requirements
  • Personalizing your experience with the Services

4. DATA RETENTION

  • Active Account Data: Retained for the duration of your account and service relationship
  • Backups: Maintained for 30 days after deletion or modification
  • Archived Data (Cancelled/Terminated Accounts): Retained for 30 days unless longer retention is requested
  • Server Logs: Retained for monitoring, security, and troubleshooting purposes (typically 30-90 days)
  • Analytics Data: Typically retained for 12-24 months
  • Payment Information: Processed and retained according to payment processor policies and PCI compliance requirements

5. THIRD-PARTY SERVICES & DATA SHARING

Google Analytics

We use Google Analytics to track website usage and customer behavior. Google Analytics uses cookies to collect data. You can opt out via Google’s analytics opt-out browser extension or adjust your privacy settings.

Payment Processors

Payment information is processed by third-party payment processors (e.g., Stripe, PayPal). These processors are PCI-DSS compliant and handle payment data securely. Grid365 does not store complete credit card information.

Hosting & Infrastructure Providers

We share necessary operational data with hosting and infrastructure providers to deliver Services.

Other Third Parties

We may share information with third-party service providers for analytics, support tools, and compliance purposes. All third parties are contractually bound to protect your data.

Legal Obligations

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, your safety, or the safety of others.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies for:

  • Session management and authentication
  • Analytics and performance monitoring
  • Personalization and user preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect Service functionality.

7. SECURITY & DATA PROTECTION

Grid365 implements industry-standard security measures, including:

  • Encryption of data in transit (SSL/TLS)
  • Secure data storage and access controls
  • Regular security audits and monitoring
  • Employee training and confidentiality agreements

However, no security system is impenetrable. Grid365 cannot guarantee absolute protection against all unauthorized access, breaches, or loss of data.

8. CHILDREN’S PRIVACY (COPPA)

The Services are not directed to children under 13 years of age. Grid365 does not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly. Parents or guardians who believe their child has provided information to Grid365 should contact us immediately.

9. STATE-SPECIFIC PRIVACY RIGHTS

California (CCPA/CPRA)

California residents have the right to: (a) know what personal information is collected; (b) delete personal information; (c) opt-out of “sales” or “sharing” of personal information; (d) correct inaccurate information; (e) request information about data disclosed in the prior 12 months. To exercise these rights, contact us at legal@grid365.com.

Virginia, Colorado, Connecticut, and Utah

Residents of these states have similar privacy rights including access, deletion, correction, and opt-out rights. To exercise these rights, contact us at legal@grid365.com.

European Union (GDPR)

EU residents have the right to access, rectify, erase, restrict, port, and object to processing of personal information. You may also withdraw consent at any time. Contact us at legal@grid365.com to exercise these rights.

Exercising Your Rights

To submit a privacy request, email legal@grid365.com with your name, email, and specific request. We will verify your identity and respond within applicable timeframes (typically 30-45 days).

10. DATA TRANSFERS & INTERNATIONAL DATA

Grid365 processes and stores data in the United States. If you are located outside the US, you consent to the transfer, processing, and storage of your personal information in the US, which may have different data protection standards than your home country.

11. MODIFICATIONS TO PRIVACY POLICY

Grid365 may update this Privacy Policy at any time by posting a revised version on grid365.com. Material changes will be announced via email or prominent notice on the website. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. DO NOT TRACK

Some browsers include a “Do Not Track” (DNT) feature. Grid365 recognizes DNT signals, but does not alter data collection practices in response to DNT requests. You can manage privacy preferences through your browser settings.

13. CONTACT INFORMATION

For privacy-related questions, concerns, or to exercise your privacy rights, contact Grid365 at:

Grid365, Inc.
Email: legal@grid365.com
Website: www.grid365.com

Grid365 will respond to privacy inquiries within 5 business days.

Last Updated: October 15, 2026